Research and the Realities of Police Dispatch

The reality of police dispatching is that there is nothing routine.  Police calls change frequently simply due to the type of business.  A perceived cold call of “breaking and entering” into a property can quickly turn into an in-progress ”robbery” when it is discovered that a suspect is on the scene and has a weapon.  A report of an “assault” can quickly turn into an “active assailant (shooter)” situation, one of the most dangerous and complex types of incidents.  The constantly-changing...

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Past, Present, and Future of Emergency Dispatch Research: A Systematic Literature Review

Emergency dispatch is a relatively new field, but the growth of dispatching as a profession, along with raised expectations for help before responders arrive, has led to increased production of and interest in emergency dispatch research.  As yet, no systematic review of dispatch research has been conducted. : This study reviewed the existing literature and indicated gaps in the research as well as potentially fruitful extensions of current lines of study. Methods:...

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Ability Of a Diabetic Problems Protocol to Predict Patient Severity Indicators Determined by On-Scene EMS Crews

Diabetes mellitus is a leading cause of human disease, with 25.8 million Americans affected. It is estimated that 7 million (27%) of these patients are still formally undiagnosed. Diabetes can cause chronic or sudden signs and symptoms, which often result in observers calling 911 for assistance. The Emergency Dispatcher’s interpretation of these calls affects dispatch triage and pre-arrival patient care. s: To determine the relationship between the EMDs’ assigned Medical...

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Consistency of Emergency Medical Dispatchers’ Decisions Using a Protocol-Based Triage System

Central to the effectiveness of prehospital care is the ability of emergency medical dispatchers (EMDs), to rapidly categorise ‘999’ calls and subsequently facilitate the dispatching of appropriate emergency ambulance personnel. There are many factors which affect productivity and/or performance in a work setting. These include shift work and experience. The London Ambulance Service (LAS) uses a structured, symptom- and incident-based protocol to triage emergency ‘999’ calls. To...

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The Distribution Of Emergency Police Dispatch Call Incident Types and Priority Levels Within the Police Priority Dispatch System

911 centers receive a wide variety of calls for police-related incidents. Using the Police Priority Dispatch System (PPDS®), a 911 Emergency Police Dispatcher (EPD) categorizes each incident with a specific Chief Complaint (CC) and prioritizes the case using a systematic alpha-numeric coding matrix. The wide variation in CC types and specific codes assigned can profoundly affect staffing and resource deployment decisions made by law enforcement agencies. However, the frequency of...

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Telenursing: A Review of Recent Trends, Emerging Issues and Evolving Practices

Telephone triage and advice services continue to be an integral part of health-care service delivery models in many countries. Research in this area has increased since the early 1990s, with a surge of research being published in the late 1990s and again in the late 2000s. : This paper presents a scoping review of the telephone triage and advice service research to explore some of the most pressing questions related to how telenursing is researched and practiced, as well...

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Dispatch Research: Someone, Somewhere Needs to Know

In the late 1970s, a new and innovative idea emerged from the developing science of prehospital emergency medicine Emergency Medical Dispatch raised its head as a positive and well-intentioned, albeit unproven, idea1. Focusing on sending the right response to the right person at the right time and in the right way,2 Emergency Medical Dispatch has over the last 30+ years grown and developed into what many of us know and use today. Over the last 15 years, it has become increasingly evident that...

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The Holy Grail of Emergency Medical Dispatching

Today we have reached a truly historic moment—literally a “red-letter day” in Emergency Dispatch.  This is the first journal in EMS and public safety history dedicated to the evidence-based foundation of the science of Emergency Dispatch and Response Determination.  The evolution of emergency medical dispatch, followed by the fire and police dispatch disciplines, has to date largely been based on clinical and on-line observational experience as recommended, and validated, by the most...

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