Second-Party Caller Information for a Falls Case
While teaching a Medical Priority Dispatch System (MPDS®) refresher course in Canton, Illinois, USA, at the Canton County Sheriff’s Office Dispatch Center, I was asked an interesting question by a student “What do you do when a second party caller doesn’t know the answer to your questions?” The student’s question was inspired by a recent investigation request from the 911 center’s local fire department involving a case dispatched as a BRAVO-level response to a fall patient. Emergency medical...
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