AEDR 2017 Vol. 5 Issue 2

Welcome Message from the Editor-in-Chief Volume 5 Issue 2

One of the most rewarding parts of being involved with the world’s first-ever peer-reviewed journal of emergency dispatch is that we get to work with a lot of new researchers. Working with those who are just entering the field helps us remember how important—and how exciting—research is. When we do research, we get to be on the very forefront of knowledge. We’re no longer only learning at second hand, but actually creating new knowledge ourselves, and that’s something we love to share. Science...

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Assessing the Impact of Opening Greetings in Handling Emergency Calls: Genova 118 Experience

The manner in which calls are handled at the emergency telecommunication center has a significant role in effective management of assistance on the scene. The main information needed to start a response is the location of the incident, which usually means the complete address. The Genova 118 Center has recently modified its standard greeting from “Genova 118” (STD1) to “Genova 118, where do I send the ambulance?” (STD2). s: To verify whether the new standard reduces the...

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Differences in PTSD Symptomatology Between Combat Veterans and Emergency Dispatchers

The current study examines posttraumatic stress disorder (PTSD) symptom clusters in the context of indirect exposure and compares symptom expression between emergency dispatchers and veterans. Given that a dispatcher’s job is inherently different from that of our military, it would be expected that their PTSD symptoms are different as well. : Understanding differences in presenting PTSD symptoms in emergency dispatchers relative to a group of veterans for the purposes of...

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Research Spotlight: Madeline Marks

Q1. What led you to the study of clinical psychology? I’ve always loved the study of medicine and knew early on that I wanted to pursue a degree in clinical psychology. My research grew from the culmination of these interests. They have led me to research focused on the prevention and treatment of stress-related mental health injury. Q2. Why research intoemergency communications? To date, few studies have examined rates of stress-related pathology and subsequent impairment in emergency...

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Characteristics of Acute Myocardial Infarction Cases Coded as Low-Acuity at Dispatch

The objectives of this study were to compare hospital-confirmed acute myocardial infarction (AMI) outcomes with emergency medical dispatch (EMD) low acuity cases and to identify any common characteristics of the AMIs assigned to those low-acuity codes. Methods: This was a retrospective study utilizing EMD, emergency medical services (EMS), and hospital discharge datasets, collected at two emergency communication centers in Salt Lake County, Utah. The study sample included all...

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MPDS Protocol 26 (Sick) and Paramedic Provider Impression

Northwell Health Center for Emergency Medical Services (CEMS) strives to provide the best prehospital care in the Northeast Region. CEMS Communications, an Accredited Center of Excellence with the IAED, continually monitors the effect of its MPDS system as it applies to our EMS response through Clinical and Communication Quality Assurance and Quality Improvement. : The objective of this study was to evaluate MPDS cases handled on Protocol 26 Sick Person (Specific...

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Providing Dispatchers “The Rest of the Story”

Historically, emergency medical dispatchers (EMDs) do not normally have the opportunity to learn about the outcomes of the patients who they have impacted. More often than not, ST-Elevation Myocardial Infarction (STEMI) cases are urgently transported and triaged within the hospital system, and dispatchers are not afforded the opportunity to learn “the rest of the story” about the patient’s outcomes. This leaves the EMDs wondering about the patient, not only from a survival...

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Preliminary and Potential Impacts of a Partnership Between EMS and Health and Human Services on Call Volumes Generated by EMS “Super-Users”

For years, rising EMS call volumes have taxed resources in EMS jurisdictions. A significant problem of utilization by frequent 911 callers has contributed to transports and ED utilization, some of which may be unnecessary. Solutions to this have been limited for field providers. Purpose: We wished to both pilot a new EMS partnership with our county’s Health and Human Services Agency (HHS) that could intervene with services for these “super-users,” and study the scope of the...

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