All About Proposals for Change with Brett Patterson

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode74_BrettPatterson_10-19-20_mixdown.mp3Podcast: Play in new window | Download (Duration: 28:09 — 25.8MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreBrett Patterson, Chair of the Medical Council of Standards for the IAED, discusses Proposals for Change (PFCs), a key part of the process of protocol evolution that keeps it as up-to-date as possible. He explains how PFCs...

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Raising Awareness of Rural Suicide Calls with Adrianne Miller

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode73_AdrianneMiller_09-22-20_mixdown.mp3Podcast: Play in new window | Download (Duration: 20:44 — 19.0MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreAdrianne Miller, QA/QI and ETC instructor for Ford County 911 Communications, discusses dealing with suicide calls in rural areas, whether from the callers themselves or from people reporting the aftermath. She talks about...

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Connect and Serve with Samantha Hawkins

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode72_SamanthaHawkins_09-21-20_mixdown.mp3Podcast: Play in new window | Download (Duration: 33:54 — 31.1MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreSamantha Hawkins, communications officer with Cobb County 911 in Marietta, Georgia, discusses the role of customer service in emergency dispatch, bias in the dispatch center, and what it’s like to be a woman of color...

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Giving the All-Clear with Janell Farr and Jenean Hansen

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode71_JanellFarrJeneanHansen_09-30-20_mixdown.mp3Podcast: Play in new window | Download (Duration: 35:34 — 32.6MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreJanell Farr, president, and Jenean Hansen, head of programs and operations, discuss their nonprofit the All Clear Foundation, whose aim is to improve the health and wellbeing of first responders through resources...

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Welcome Message from the Editor-in-Chief

So far, it’s been a year like no other—and that has been especially true for emergency dispatch agencies and the responders for which they dispatch. While the COVID-19 outbreak is far from over, it appears that emergency services and public safety agencies have adjusted to our new normal quite effectively—albeit still with much uncertainty about the future. In coming issues, we expect to publish more on the pandemic as new research is completed and more cases of interest become available....

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Research Spotlight: Rich Lindfors

Q1. When did you begin researching issues related to the profession? Unofficially, I began many years before becoming official. Officially speaking, I have been a researcher since 2017. In my role, research enabled me to revamp, customize, launch, and optimize process improvement initiatives and programs to maximize operational performance and enhance customer service. Q2. What started you along the research and process improvement path? I took a new role within my organization in 2017, which...

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Emergency Communication Nurses’ Ability to Correctly Select Abdominal Pain as the Appropriate Protocol in Telephonic Nurse Triage System

Abdominal pain is the most common symptom with which patients present to the emergency department (ED), and overall visits to EDs in the U.S. are growing twice as fast as the overall population. Interventions that can safely mitigate such a high usage of ED resources would be a great asset in the delivery of effective and efficient ED care. One such intervention is a secondary triage of patients calling 911 for an ambulance who were subsequently triaged as a non-urgent low-acuity...

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Falls Protocol Lift Assist Calls: Predictors of Repeat 911 Calls

Emergency Medical Services (EMS) regularly respond to lift assist calls. Previous studies have shown lift assist calls present a significant risk of morbidity and mortality. This group of callers is also likely to make repeated calls to 911 for EMS assistance. The ability to foresee which of these patients may need to call 911 again within 24 hours could help decrease the risk posed to patients in these situations. s: To 1) describe calls originating as lift assist calls...

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