Comparison of EMD Selection of Sick Person Chief Complaint Protocol with On-Scene Responder Findings

Chief Complaint selection is one of the most important skills for an emergency dispatcher to develop—and one of the most critical moments in any emergency call for help. Selecting the correct Chief Complaint at the opening of the call helps ensure that the correct information will be gathered, the most appropriate response sent, and the...

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European Emergency Number 112 in Liguria, Italy: Results of the First Year of Activity

On February 14, 2017, the Region of Liguria (one of the 20 regions of Italy) activated a first level public safety answering point that uses the universal European Emergency Number (EEN), 1-1-2. This implementation had 3 primary purposes: immediate call pickup/answering for all emergency calls; a fast call transfer to a secondary PSAP...

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Implementation of the European Emergency Number 112 in Liguria, Italy

On July 29, 1991 the 91/396/CEE European Community introduced the short number 1-1-2, as the only one European emergency number (EEN).  In Italy, the implementation of European Decision began with the legislative decree of August 1st, 2003, and subsequent amendments and additions. In Liguria, Italy, the signing of Memorandum of...

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Comparison of Emergency Medical Service Stroke Identification and Neurologist In-Hospital Stroke Assessment: Preliminary Results of the Genova Network

The main objective of this study was to compare emergency medical dispatch (EMD) stroke identification with hospital-confirmed stroke. The secondary objective was to compare the results of stroke diagnostic tool (SDxT) of Medical Priority Dispatch System™ (MPDS®) with National Institutes of Health Stroke Scale (NIHSS) used in hospital by...

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Assessing the Impact of Opening Greetings in Handling Emergency Calls: Genova 118 Experience

S The manner in which calls are handled at the emergency telecommunication center has a significant role in effective management of assistance on the scene. The main information needed to start a response is the location of the incident, which usually means the complete address. The Genova 118 Center has recently modified its standard greeting...

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Predicting the Need for Extrication in Traffic Accidents Reported to 911

Extrication activities at the scene of motor vehicle accidents (MVA) result in extended scene times, and increase morbidity and mortality. Identifying the need for extrication-capable resources during the 9-1-1 call-taking process, and dispatching them without delay, is crucial to delivering the required response and patient care....

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Implications of Pre-Alerts for Medical Emergency Calls

  In emergency dispatching, pre-alerts are used to send responders to calls prior to getting a final dispatch code—assigned using an emergency dispatch system.  Although this dispatching process has been used for several years, no research studies have demonstrated its significant benefit, in general.  However, a study published in 2013,...

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