Extrication activities at the scene of motor vehicle accidents (MVA) result in extended scene times, and increase morbidity and mortality. Identifying the need for extrication-capable resources during the 9-1-1 call-taking process, and dispatching them without delay, is crucial to delivering the required response and patient care....
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In emergency dispatching, pre-alerts are used to send responders to calls prior to getting a final dispatch code—assigned using an emergency dispatch system. Although this dispatching process has been used for several years, no research studies have demonstrated its significant benefit, in general. However, a study published in 2013,...
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Rapid identification of out-of-hospital cardiac arrest (OHCA) and delivery of bystander chest compressions in patients with ventricular fibrillation are key elements in the chain of survival. The timeliness of dispatcher-assisted CPR may improve survival in such patients. The Medical Priority Dispatch System (MPDS©) has recently introduced a streamlined...
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Northwell Health Center for Emergency Medical Services (CEMS) strives to provide the best prehospital care in the Northeast Region. CEMS Communications, an Accredited Center of Excellence with the IAED, continually monitors the effect of its MPDS system as it applies to our EMS response through Clinical and Communication Quality Assurance...
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Historically, emergency medical dispatchers (EMDs) do not normally have the opportunity to learn about the outcomes of the patients who they have impacted. More often than not, ST-Elevation Myocardial Infarction (STEMI) cases are urgently transported and triaged within the hospital system, and dispatchers are not afforded the opportunity...
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For years, rising EMS call volumes have taxed resources in EMS jurisdictions. A significant problem of utilization by frequent 911 callers has contributed to transports and ED utilization, some of which may be unnecessary. Solutions to this have been limited for field providers. Purpose: We wished to both pilot a new EMS partnership with...
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Today’s wireless 911 location technology is not always precise. As people move away from using landline phones, more and more calls to 911 are being placed from mobile phones, even indoors. In fact, over 70% of 911 calls today are made from mobile phones according, to the FCC. As such, the need exists to improve location accuracy for...
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This study is a subset of ongoing research and conversational analysis of recorded 911 calls into a California dispatch center from Spanish-speakers who requested language interpretation in communicating their emergencies. Findings reveal how each participant—callers, calltakers, and language interpreters—affects how emergencies were...
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