The Importance of Peer Support Programs with Melissa Alterio
AEDR Editorial Team
Nov 09, 2021|Dispatch in Depth
Melissa Alterio, Director of Emergency Communications at Cobb County 911, discusses her paper “Peer Support Programs – Mitigating the Emotional Effects of Vicarious Trauma Experienced by 911 Dispatchers.” She talks about the methods for writing it and the takeaways for emergency dispatchers.