Lori Henricksen, BX3 Public Safety owner and training consultant and creator of the Emergency Telecommunications Program at VTCTA, and Lily Petersen, former student of the program and current communications specialist supervisor at the Las Vegas Combined Communications Center, discuss the benefits of providing high school students with career technical education (CTE) in emergency dispatching.
Cait Welch, Quality Assurance Officer and Coordinator at Manatee County Sheriff’s Office in Florida, discusses how to cope with working in an understaffed center, including ways to approach recruiting, retention, and positivity.
Captain Kevin Haight, Commander of Statewide Emergency Communications in Idaho, talks about his master's thesis on the reclassification of emergency dispatchers, including why the current classification is a problem and what steps need to be taken to fix it...
Kerri Hatt, editor–in–chief of EMS1 magazine, and Anthony Minge, senior partner with Fitch & Associates, discuss the 2020 EMS Trend Report, which continues a five-year effort to identify how EMS providers, managers, and leaders perceive the challenges impacting the sustainability and future of the industry...
