Terry Peterson, Deputy Director of Snohomish County 911, discusses his center's implementation of Protocol 36: Pandemic/Epidemic/Outbreak (Surveillance or Triage), how things have changed for emergency dispatchers, and how they're planning for the future.

For Your Information: Download Protocol 36 and stay up-to-date on COVID-19 communications: www.emergencydispatch.org/COVID-19-Communications

Snohomish County 911's website: snohomishcountywa.gov/5589/COVID-19-Response