As we begin a new year and close the books on 2020, uncertainty, disruption, and stressful conditions continue all around us. Public safety and public health services have been pushed to their extremes throughout much of the last year. The fallout from this extended effort, with all its accompanying tension and strain, will surely be studied for years to come. Yet even before this current crisis existed, emergency telecommunicators faced many challenges. In this issue, two groups of...Read More
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