Liz Belmonte, training supervisor at Cambridge Emergency Communications, discusses implicit bias, including how it can affect every step of an emergency police call, from the caller to the dispatcher to the responding police officer.

For Your Information:

Test your implicit biases: https://perception.org/research/implicit-bias/

Watch Dr. Mahzarin R. Banaji explain hidden biases: https://www.youtube.com/watch?v=XK_G-rkXenM&t=2s