Isabel talks with Dr. Sharon Mastracci, an expert in emotional labor, and Ian Adams, a doctoral student and former law enforcement officer. They discuss the role of emotional labor in emergency dispatch, the correlation between high emotional labor and high sense of fulfillment in careers, and the need to highlight the job being done by emergency dispatchers.
For Your Information:
Emotional Labor and Crisis Response: Working on the Razor’s Edge (https://www.amazon.com/Emotional-Labor-Crisis-Response-Working/dp/0765625199)
Emotional Labor: Putting the Service in Public Service (https://www.amazon.com/Emotional-Labor-Putting-Service-Public/dp/0765621177/ref=mt_paperback?_encoding=UTF8&me)
The research poster about giving emergency dispatchers closure (https://aedrjournal.org/providing-dispatchers-the-rest-of-the-story/)
If you’re an emergency dispatcher, please take this survey to help Dr. Mastracci further her research: https://csbsutah.co1.qualtrics.com/jfe/form/SV_6KhyKlmECi0DnVP
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org