IAED DATA CENTER
AGGREGATED OVERALL ANALYTICS DASHBOARD
Welcome to the International Academies of Emergency Dispatch (IAED) Data Center analytics dashboard. All the analytics on this dashboard are based on aggregated and deidentified data. These analytics are provided to enable agencies to benchmark with their own agency-specific analytics. The IAED is committed to the responsible handling and protection of data, guided by its Data Center Protection Policy. The data center is fed by an application developed by Priority Dispatch Corp, Inc., Salt Lake City, UT, that provides a simple method to warehouse data to IAED. The application saves time and resources by automating extraction and transfer of ProQA files to the IAED data warehouse. Below are links to specific dashboards by protocol discipline.
Click here for answers to some frequently asked questions.
EMERGENCY MEDICAL DISPATCH (EMD)
Provides call volume distributions, trends, call prioritization time (CPT), and hands-on-chest (HoC) reports for medical dispatch calls.
EMD Dashboard
EMERGENCY FIRE DISPATCH (EFD)
Provides call volume distributions, trends, call prioritization time (CPT), and major fire types reports for fire dispatch calls.
EFD Dashboard
EMERGENCY POLICE DISPATCH (EPD)
Provides call volume distributions, trends, and call prioritization time (CPT) reports for police dispatch calls.
EPD DashboardREPORTED USE OF THE DATA CENTER ANALYTICS REPORTS
RESPONDENTS (173 AGENCIES)
1. QA assessment
78%
2. Benchmarking
72%
3. Configuring responses
54%
4. Adjusting staffing levels
42%
5. Implementing community outreach
35%
6. Others:
- Monthly reports to top management.
- Make data-driven decisions based on evidence and analytics.
Source: 2023 ARC Survey on Leveraging IAED Data Center Analytics and Insights
CONTACT & FEEDBACK
Do you have feedback for us? We’d love to hear from you regarding the data center, our policies, or the dashboards themselves.
Support our research by sharing your agency’s data with the IAED. Complete this form to join the Data Center.
We would like to hear from you. Complete this form to send us your feedback on the data analytics dashboards or reports.
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Data Center Analytics Request Form
We would like to help. Complete this form to send us data analytics needs.