Emergency dispatchers report significant job stress, yet few controlled investigations examine their specific psychological complaints. Additionally, research examining the use of interventions directed at alleviating their work-related stress is limited. This study aims to examine the efficacy and feasibility of a mobile application (PTSD Coach) on various indicators of psychosocial well-being among emergency telecommunicator dispatchers. A sample of 117 emergency dispatchers attending the 2018 NAVIGATOR conference agreed to...

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The current study examines posttraumatic stress disorder (PTSD) symptom clusters in the context of indirect exposure and compares symptom expression between emergency dispatchers and veterans. Given that a dispatcher's job is inherently different from that of our military, it would be expected that their PTSD symptoms are different as well. Understanding differences in presenting PTSD symptoms in emergency dispatchers relative to a group of veterans for the purposes of providing insight into prevention and treatment. We hypothesized that emergency dispatchers...

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