Isabel talks with Bonni Stockman, the associate director of instructor services for IAED, and Jordan Sebresos, a senior instructional designer for Priority Dispatch. They discuss training needs in a dispatch center, the best methods for educating emergency dispatchers, and the qualities of a good instructor.

For Your Information:

Excited delirium: a condition that presents with psychomotor agitation, delirium, and sweating. It may include attempts at violence, unexpected strength, and very high body temperature.

Link to Jordan's emergency dispatcher training study (Part 1): https://aedrjournal.org/current-methods-and-factors-influencing-successful-training-of-emergency-dispatchers-in-emergency-communication-centers/

Resources for those interested in finding out more about becoming an instructor or trainer: http://www.emergencydispatch.org/CertInstructorTraining; https://learn.emergencydispatch.org/LEARN/Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org