Utah Valley Dispatch Special Service District is located in Spanish Fork, Utah, and provides centralized dispatch services for police, fire, and Emergency Medical Service (EMS) agencies in Utah and Juab counties. All 45 dispatchers working in the center are certified in CPR, Emergency Fire Dispatch (EFD), and Emergency Medical Dispatch (EMD). These dispatchers are trained to give lifesaving instructions to callers during emergency medical situations. At the time of the call, the EMD was on her fourth week of training and taking 911 emergencies as well as...
Dispatcher-Directed Cardiopulmonary Resuscitation (CPR)—CPR instructions provided over the phone by a certified emergency medical dispatcher (EMD)--is one of the most
important, time-critical, tasks the EMD performs. Immediate initiation of bystander CPR's paramount in the survival of out-of-hospital cardiac arrest (OHCA) patients. When
handling such a case, EMD actions must be precise and efficient. This only happens when EMDs follow the scripted Medical Priority Dispatch System (MPDS) protocols in
the ProQA™ software consistently and indiscriminately.
On Dec. 19th 2018 in Las Gatos CA, a 2018 Tesla Model S was dropped off at a tire shop by a tow truck after the owner noticed a low tire message on his vehicles message center. Shortly after 2 PM, while the owner was still present, the Tesla caught fire in the parking lot of the tire shop. The owner and an employee of the tire shop heard a hissing sound coming from the vehicle shortly before flames became visible. The vehicle was never involved in a collision nor was any work being done on it at the time.
In 2018, the Police Council of Standards reviewed and subsequently approved a proposal for change that includes additional instructions to callers, stating “Do not approach officers with any weapons in your hands, keep your hands visible at all times and follow their commands.”
On January 31, 2022, beginning at about 1730hrs, southern Saskatchewan was overtaken by an extreme blizzard affecting a population of approximately 600 000 people.
As the snowstorm raged, the team working at Medical Communications South was closely watching the provincial Highway Hotline website for a real-time view of road conditions. This website displays a map of the Saskatchewan road network, with roadways color-coded to indicate current driving conditions. The team watched as the map rapidly changed from yellow, the color of common winter conditions, to white--travel not recommended—and again to
