Isabel talks with Dr. Karen Abrashkin, Medical Director of the House Calls Program and the Clinical Call Center for Northwell Health. They discuss how the House Calls Program works, the benefits of aging in place, and the complexities of DNRs...
Isabel talks with Rhonda Kelly, ResponderStrong Program Manager at the National Mental Health Innovation Center. They discuss Rhonda's circuitous route to her current career, barriers to emergency responders getting mental health help they need, and where mental health treatment is heading...
Isabel talks with Lindsy Bentley, a GIS professional working in Utah. They discuss the role of GIS in emergency response, the ever-changing nature of maps, and how emergency dispatchers can better direct responders...
Isabel talks with Jamie Foster, a trainer for the South Western Ambulance Service in the U.K. They discuss what "transgender" means, which medical protocols are impacted by the caller's gender, and how the EMD can balance getting the right information with giving good customer service...
Isabel talks with Julie Hardle, Manager of Recovery and Resiliency for Optum Salt Lake County. They discuss the origin of Mental Health First Aid, rituals to put in your self-care toolbox, and how common mental illness is...
Isabel talks with Chris Bradford, an instructor for IAED and founder of Protocol Support, LLC. They discuss the role of ED-Qs, how Q's and research interact, and the differences between QA and QI...
Isabel talks with Jerry Overton, President of the International Academies of Emergency Dispatch. They discuss the importance of studying low acuity calls, the role of an IRB in research, and IAED's focus for the future...
Isabel talks with Janette Turner, Director of Health Services Research at the University of Sheffield. They discuss alternative performance and quality indicators for ambulance services, whether or not quick dispatch results in better outcomes, and how exactly ambulance-related research is conducted...
Isabel talks with Kim Rigden, associate director of accreditation at IAED. They discuss the philosophy of catching people doing it right, strengths-based feedback formulas, and common hurdles to accreditation...
Isabel talks with Dr. Kevin Seaman, director of the Maryland Resuscitation Academy. They discuss the role of emergency dispatchers in the chain of survival, the value of case studies in research, and the biggest barriers to improving cardiac survival rates...