Past, Present, and Future of Emergency Dispatch Research: A Systematic Literature Review
Isabel Gardett, PhD, Jeff J. Clawson, MD, Greg Scott, MBA, EMD-QI, Tracey Barron, BS, Brett Patterson, Christopher Olola, PhD
Aug 05, 2013|AEDR 2013 Vol. 1 Issue 2|Original Research
Emergency dispatch is a relatively new field, but the growth of dispatching as a profession, along with raised expectations for help before responders arrive, has led to increased production of and interest in emergency dispatch research. As yet, no systematic review of dispatch research has been conducted. This study reviewed the existing literature and indicated gaps in the research as well as potentially fruitful extensions of current lines of study. Dispatch-related terms were used to search for papers in research databases (including PubMed, MEDLINE, EMBASE, EMCARE, SciSearch, PsychInfo...