Topic: emotional labor

Emotional Labor in Emergency Dispatch: Gauging Effects of Training Protocols

Previous studies of emergency dispatch personnel have established high levels of emotional labor, burnout, and turnover intention among this population of first responders. This study is the first to investigate the effect of emergency dispatch script protocols on workplace outcomes of burnout and turnover intention. Hypotheses: The study tests two related hypotheses: Greater script comfort among emergency dispatchers will be associated with decreased emotional exhaustion (Hl)...

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You’ve Got Me Doing Emotional Labor with Dr. Sharon Mastracci and Ian Adams

https// Play in new window | Download (Duration: 53:31 — 73.5MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Dr. Sharon Mastracci, an expert in emotional labor, and Ian Adams, a doctoral student and former law enforcement officer. They discuss the role of emotional labor in emergency dispatch, the correlation...

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