Tim Russow, Quality Assurance Specialist with Ada County Sheriff’s Office, discusses quality assurance and feedback in emergency dispatch, including why it’s important and how to improve it.
It has long been anecdotally held by emergency responders that non-medical emergency responders were less willing to accept post-incident intervention following a personally disturbing event than their medical counterparts. Aspects of emergency responder stress were studied across multiple disciplines of the emergency services: pre-hospital emergency medical services (EMS), fire protection, law enforcement, and emergency department (ED) or emergency room (ER) personnel. Individual anonymous surveys were administered across the...
Isabel talks with Kim O'Donnell, Commander for Communications Education & Quality Improvement for Toronto Paramedic Services. They discuss the role of curiosity in mentorship, the new feedback sandwich, and the difference between mentoring, training, and coaching...
Isabel talks with Kim Rigden, associate director of accreditation at IAED. They discuss the philosophy of catching people doing it right, strengths-based feedback formulas, and common hurdles to accreditation...
Isabel talks with Tony Guido, a program administrator for Priority Dispatch. They discuss the value of positive feedback, bridging the gap between communication centers and first responders, and tangible benefits of achieving ACE...