The Emergency Medical Dispatcher's (EMD's) selection of the most appropriate Chief Complaint Protocol is one of the most important elements in emergency dispatching. Choosing the correct Chief Complaint ensures that the correct information is gathered, the correct instructions and help provided, and the right resources sent. The selection of the MPDS Sick Person Protocol is often one of the most difficult for EMDs. The primary objective of this study is to compare the EMD's selection of the Sick Person Protocol with on-scene...

Read more

Chief Complaint selection is one of the most important skills for an emergency dispatcher to develop—and one of the most critical moments in any emergency call for help. Selecting the correct Chief Complaint at the opening of the call helps ensure that the correct information will be gathered, the most appropriate response sent, and the most life-critical instructions provided. For many emergency medical dispatchers (EMDs), the selection of Protocol 26 – Sick Person (Specific Diagnosis) is among the most challenging. This is due to the complexity of the protocol, since this requires...

Read more