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Research Posters

Improving 911 Police Call-Taking in Cincinnati: Implementing a Structured, Protocol-Based System—A Before and After Comparative Study

Bill Vedra, Karli Piper, Greg Scott, MBA, EMD-QI, Angela Huddle, Jason Barbour, John O’Connell, Ty Wooten, Matt Miko, Jeff Clawson, MD, Chris Olola, PhD

Apr 15, 2025|Research Posters

To improve efficiency and prioritization of its 911 police calls, the City of Cincinnati, Ohio, USA, implemented the Standardized, Protocol-based Police Priority Dispatch System (PPDS®) in its Emergency Communications Center (ECC) on March 1st, 2023. After a year of use, call-processing time and call-prioritization efficiency were compared to the previously used system.

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Beyond self-assessment: Leveraging business intelligence for Personal growth

A. Furgani, M. Brillante, M. Capurro, A. Fadigati, S. Iacometti, G. Poloni, D. Stasi, P. Frisoni

Apr 23, 2024|Research Posters

Emergency Operations Centers generate enormous volumes of information daily. Unfortunately, much of this data remains archived without undergoing careful analysis. However, well-managed and reliable data can lead to trustworthy analyses and, consequently, reliable decisions. It’s essential to recognize that individual self-perception of performance may not perfectly align with data-driven evaluations. These evaluations represent a robust and structured method for raising awareness and, perhaps, achieving quality improvement

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