Tim Russow, Quality Assurance Specialist with Ada County Sheriff’s Office, discusses quality assurance and feedback in emergency dispatch, including why it’s important and how to improve it.
Isabel talks with Chris Bradford, an instructor for IAED and founder of Protocol Support, LLC. They discuss the role of ED-Qs, how Q's and research interact, and the differences between QA and QI...
Isabel talks with Tony Guido, a program administrator for Priority Dispatch. They discuss the value of positive feedback, bridging the gap between communication centers and first responders, and tangible benefits of achieving ACE...
Isabel talks with Kevin Pagenkop, a member of the ED-Q Council of Standards. They discuss how ED-Qs experience stress differently than line dispatchers, how giving positive recognition can help combat "the sponge effect," and how giving critical feedback can be just as hard as receiving it...