Andrew Palmer, manager of instructional design at IAED, discusses emergency dispatch training, including where to start improving your own programs and what kind of training works best for this field.

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Situational awareness (SA, also called situation awareness) is the ability to take in relevant information about an event in order to understand it and take effective action. Maintaining effective SA as an emergency medical dispatcher (EMD) may be more difficult than in other, similarly complex roles because of the remote nature of an emergency call for help.

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