Stay Raspy with Ashley Valenzuela
AEDR Editorial Team
Jul 18, 2023|Dispatch in Depth
The Raspy Dispatcher herself, Ashley Valenzuela, discusses the resources her company offers, as well as some tips preparing for life both before and after dispatch.
training
Branching Out and Making Waves with Erika Lakey and Yasmen Barnett
AEDR Editorial Team
Jun 20, 2023|Dispatch in Depth
Erika Lakey, ENP and CMCP, and Yasmen Barnett, ENP and CMCP, talk about emergency response career paths inside and outside of the comm. center, including how to branch out of or enhance your current role.
The Next Generation of Dispatchers with Lori Henricksen
AEDR Editorial Team
May 25, 2021|Dispatch in Depth
Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents, as well as the benefits of training teenagers for careers in first response.
Situational Awareness in Emergency Medical Dispatch: An Observation Study and Proposed Model
Isabel Gardett, PhD, Greg Scott, MBA, EMD-QI, Meghan Broadbent, MS, Christopher Olola, PhD
Aug 13, 2019|AEDR 2019 Vol. 7 Issue 2|Original Research
Situational awareness (SA, also called situation awareness) is the ability to take in relevant information about an event in order to understand it and take effective action. Maintaining effective SA as an emergency medical dispatcher (EMD) may be more difficult than in other, similarly complex roles because of the remote nature of an emergency call for help. This study attempts to provide insight on one remote SA situation by reporting on a simulation study in which cardiopulmonary resuscitation (CPR) instructions were provided over...
Every Member a Mentor with Kim O'Donnell
AEDR Editorial Team
Jul 09, 2019|Dispatch in Depth
Isabel talks with Kim O'Donnell, Commander for Communications Education & Quality Improvement for Toronto Paramedic Services. They discuss the role of curiosity in mentorship, the new feedback sandwich, and the difference between mentoring, training, and coaching...
Leadership Training Days with Anthony Minge and Joe Coons
AEDR Editorial Team
Jun 25, 2019|Dispatch in Depth
Isabel talks with Anthony Minge, Senior Partner with Fitch & Associates, and Joe Coons, Director of Safety and Communications for LifeFlight Eagle. Together they discuss the Communication Center Manager Program, the kinds of research projects that CCM participants do, and why disseminating the results of...
NENA Cried Power with Ty Wooten
AEDR Editorial Team
Jan 08, 2019|Dispatch in Depth
Isabel talks with Ty Wooten, NENA's Director of Education. They discuss the role of NENA in 911, how training and professionalism are related, and educating the public about what exactly emergency dispatchers do...
How to Train Your Dispatcher with Bonni Stockman and Jordan Sebresos
AEDR Editorial Team
Nov 28, 2017|Dispatch in Depth
Isabel talks with Bonni Stockman, the associate director of instructor services for IAED, and Jordan Sebresos, a senior instructional designer for Priority Dispatch. They discuss training needs in a dispatch center, the best methods for educating emergency dispatchers, and the qualities of a good instructor...
Current Methods and Factors Influencing Successful Training of Emergency Dispatchers in Emergency Communication Centers
Jordan Sebresos, Christopher Olola, PhD, Greg Scott, MBA, EMD-QI, Jeff J. Clawson, MD
Mar 15, 2016|AEDR 2016 Vol. 4 Issue 1|Original Research
Based on known unpublished sources (e.g. emergency communication center managers, training officers, dispatchers), emergency communication centers (ECCs) around the world provide training for new emergency dispatchers and continuing dispatcher education. However, little information has been collected, or shared, between ECCs regarding specific training methods that are being used, which methods are successful, and what factors influence their success. The objective of this study was to describe what training methods are currently being used in emergency...