Melissa Alterio, Director of Emergency Communications at Cobb County 911, discusses her paper “Peer Support Programs – Mitigating the Emotional Effects of Vicarious Trauma Experienced by 911 Dispatchers.” She talks about the methods for writing it and the takeaways for emergency dispatchers. 

 

For Your Information: 

Read Melissa’s paper: https://www.researchgate.net/publication/343403733_Peer_Support_Programs-_Mitigating_the_Emotional_Effects_of_Vicarious_Trauma_Experienced_by_911_Dispatchers  

Follow Cobb County: https://www.facebook.com/joincobb911 

Listen to Captain Kevin Haight talk about the importance of reclassifying emergency dispatchers: https://www.aedrjournal.org/shaking-up-the-status-quo-with-captain-kevin-haight  

Learn more about the potential impact of incident related imagery by reading Jeremy DeMar’s paper: https://calhoun.nps.edu/handle/10945/52972  

Read Adam Timm’s book about leadership: http://www.thehealthydispatcher.com/people-driven-leadership/