Isabel talks with Dr. Stella Benami, researcher and former emergency dispatcher. They discuss how Dr. Benami’s experiences in dispatch inspired her dissertation, the difference between compassion fatigue and burnout, and the biggest factors in the mental health of emergency dispatchers.
For Your Information:
Link to the podcast episode on emotional labor: https://aedrjournal.org/youve-got-me-doing-emotional-labor-with-dr-sharon-mastracci-and-ian-adams/
Brower Psychological: http://browerpsychological.com/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org