Isabel talks with Jerry Overton, President of the International Academies of Emergency Dispatch. They discuss the importance of studying low acuity calls, the role of an IRB in research, and IAED's focus for the future...
Isabel talks with Janette Turner, Director of Health Services Research at the University of Sheffield. They discuss alternative performance and quality indicators for ambulance services, whether or not quick dispatch results in better outcomes, and how exactly ambulance-related research is conducted...
What is a Research Workshop? The IAED Research Workshop is a two-day experience that takes you from "zero to sixty." You will learn the steps involved in conducting research, how to ask good (and interesting!) research questions, how to get approval for your study, how to collect data, and how to share your findings with the world. The best part is, you will walk away from the two days with something to show for it you'll have a study already underway! Who should attend the Workshop? Anyone! Many people are intimidated by the concept of an entire workshop dedicated to research...
Isabel talks with Kim Rigden, associate director of accreditation at IAED. They discuss the philosophy of catching people doing it right, strengths-based feedback formulas, and common hurdles to accreditation...
Isabel talks with Dr. Kevin Seaman, director of the Maryland Resuscitation Academy. They discuss the role of emergency dispatchers in the chain of survival, the value of case studies in research, and the biggest barriers to improving cardiac survival rates...
Isabel talks with Andrew Tucker, an ED-Q for the Welsh Ambulance Service. They discuss what makes the Welsh Ambulance Service unique, how to help EMDs develop empathy, and ways to make feedback a more painless process...
IS THERE A STANDARD OF CARE AND PRACTICE FOR EMERGENCY DISPATCH? Yes! Ignorance of the standard is no defense. Over time and through litigation, concepts have evolved into a standard that reflects society's expectations of an emergency dispatch system. Emergency services and public safety agencies without this standard in place should be prepared to defend their practices in court—and in the court of public opinion. Ignorance of the standard is not a reasonable defense; both the courts and the public use it to judge emergency communication centers, municipalities, and individual dispatchers...
Isabel talks with Kate Dernocoeur, co-writer of Principles of EMD. They discuss how the textbook on EMD was written, the difference between classroom learning and street sense, and the special role of emergency dispatchers in EMS...
Isabel talks with Heinz Novosad, an instructor, implementer, and reviewer for IAED. They discuss EMS in Austria, research Heinz conducted on callers with psychosocial issues, and how emergency dispatchers can increase their awareness of such problems...
Isabel talks with Dr. Matthew Levy, Medical Director of the Howard County Department of Fire and Rescue Services. They discuss the traits of high quality CPR, steps to improving the entire emergency response system, and bridging the gap between emergency dispatchers and responders...