The most pressing question in dispatch research, and in particular police dispatch, is: How can we accurately measure event outcomes? Police calltaking and dispatch is perhaps the least measured of all emergency call processing methodologies. Traditionally, police organizations view the communications center as playing a minor role in event outcomes. This could not be further from the truth. There is no shortage of call examples where the lack of information regarding a police event (i.e. not enough good information collected at the time of calltaking) has had a significant negative impact on...

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