Emergency Dispatch: Quo Vadis? (Where are you going?)
Jan de Nooij, MD
Mar 01, 2013|AEDR 2013 Vol. 1 Issue 1|
Emergency Dispatch is a process of making split-second decisions that concern the immediate health and safety of others, including situations of life and death. This process requires a proper dispatch environment, emergency infrastructure, and process management. Recent scientific research offers insights that can and should be applied and implemented in the field of Emergency Dispatch. Since a Public Safety Access Point (PSAP) is expected by the public to be a high-reliability organization, it has to be engineered as such; both humans and machines are quintessential components in achieving...