Emergency medical dispatch centers are important interfaces between the public and emergency medical resources. The public expects dispatchers to provide sound, safe, and immediate instructions for dealing with life-threatening situations and other emergencies. Dispatchers are gatekeepers for allocation of resources such as ambulances, medical personnel, and hospital capacity, and therefore need efficient tools when prioritizing scarce resources based on the specific needs of the triaged emergency call. Currently most dispatch centers offer only voice communication, but there is an increasing...

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