Annals of Emergency Dispatch & Response Logo

Dispatch In Depth Podcast

School of Dispatch with Lori Henricksen and Lily Petersen

AEDR Editorial Team

Oct 10, 2023|Dispatch in Depth

Lori Henricksen, BX3 Public Safety owner and training consultant and creator of the Emergency Telecommunications Program at VTCTA, and Lily Petersen, former student of the program and current communications specialist supervisor at the Las Vegas Combined Communications Center, discuss the benefits of providing high school students with career technical education (CTE) in emergency dispatching.

Read more

Fire Safety Starts at Dispatch with Matthew Huddle

AEDR Editorial Team

Aug 29, 2023|Dispatch in Depth

Matthew Huddle, an emergency dispatcher with over 15 years of experience in Fire and EMS dispatch and over 20 years of firefighting experience with the Berwyn Heights Volunteer Fire Department, discusses the role of the Emergency Fire Dispatcher (EFD) in violent incidents. He covers the varying definitions of “violence,” the role of premise history, and the EFD’s need to cultivate active listening skills.

Read more

Principles of Emergency Mental Health Dispatching with Jim Marshall and Jay Scott

AEDR Editorial Team

Jun 06, 2023|Dispatch in Depth

Jim Marshall, CEO and co-founder of the 911 Training Institute, and Jason (Jay) Scott, partner engagement director at 911 Training Institute, discuss the underlying principles of Emergency Mental Health Dispatching (EMHD). They cover the development of MPDS Protocol 41: Caller in Crisis (to be released in Fall 2023 to accompany MPDS v14) and provide examples and resources for those interested in learning more.

Read more

Using Video Technology with ECNS Calls with Dr. Conrad Fivaz, Ellen Edwards, and Dr. Mike Brady

AEDR Editorial Team

Mar 21, 2023|Dispatch in Depth

Dr. Conrad Fivaz, President of Priority Solutions Inc and chair of the ECNS council of standards, Ellen Edwards, Senior Professional Practice Educator for Clinical Support Desk at Welsh Ambulance Service, and Dr. Mike Brady, Consultant Clinician NHS 111, discuss the implementation of video technology at the Welsh Ambulance Service NHS Trust (WAST). They go over best practices, the types of calls best handled with video technology, and clinician feedback.

Read more