Jonny McMullan, Performance Improvement Manager with the South Eastern Health and Social Care Trust, discusses the benefits of mentoring in emergency dispatch, including what makes a good mentor and how to best support trainees.

For your information:
If you have any questions for Jonny, you can reach him at jonny (dot) mcmullan (at) setrust (dot) hscni (dot) net 

Read more about the EMD Mentor program here: https://www.iaedjournal.org/helping-everyone-excel 
https://www.iaedjournal.org/an-emds-best-friend