Stay Raspy with Ashley Valenzuela
AEDR Editorial Team
Jul 18, 2023|Dispatch in Depth
The Raspy Dispatcher herself, Ashley Valenzuela, discusses the resources her company offers, as well as some tips preparing for life both before and after dispatch.
training methods
What's Really Going On? with Melissa Colon and Heather Hedgcock
AEDR Editorial Team
Aug 02, 2022|Dispatch in Depth
Melissa Colon, CTO, Lieutenant, ETC instructor, and Q with Manatee County Emergency Communications Center, and Heather Hedgcock, QA Coordinator, Captain/Supervisor, ETC Instructor, and Q, discuss customer service skills. They outline how to professionally interrupt the caller, give examples of phrases you can use to sound polite and firm, and approach calltakers who lose their patience.
Facing in the Same Direction with Jonny McMullan
AEDR Editorial Team
Jul 06, 2022|Dispatch in Depth
Jonny McMullan, Performance Improvement Manager with the South Eastern Health and Social Care Trust, discusses the benefits of mentoring in emergency dispatch, including what makes a good mentor and how to best support trainees.
Getting the Reps In with Andrew Palmer
AEDR Editorial Team
Jan 25, 2022|Dispatch in Depth
Andrew Palmer, manager of instructional design at IAED, discusses emergency dispatch training, including where to start improving your own programs and what kind of training works best for this field.
EMERGENCY DISPATCHERS’ PERCEPTIONS OF TRAINING EXPERIENCES
Jordan Sebresos, Isabel Gardett, PhD, Christopher Olola, PhD, Greg Scott, MBA, EMD-QI, Jeff J. Clawson, MD
Aug 04, 2021|Research Posters
Despite long-standing calls for consistent training practices, very little is known about the methods used in emergency dispatcher training, their relative efficacy, or the topics or competencies addressed.