Isabel talks with Andrew Tucker, an ED-Q for the Welsh Ambulance Service. They discuss what makes the Welsh Ambulance Service unique, how to help EMDs develop empathy, and ways to make feedback a more painless process.


For Your Information:


Choose Wisely campaign:

Read the Research Brief about CPR Barriers featuring Craig Sturgess’s call:

Listen to the Craig Sturgess call:

ECCS: Emotional Content and Cooperation Score


Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org