ABSTRACT
Introduction: Emergency dispatchers face high levels of stress, yet little research exists on support mechanisms for their well-being. This study focuses on the utilization and perceived efficacy of peer support programs among this critical workforce.
Objective: To assess the extent of engagement with peer support programs among emergency dispatchers, identify barriers to utilization, and evaluate their perceived effectiveness.
Methods: An online survey was administered to 91 emergency dispatchers, collecting data on interactions with peer support teams, reasons for non-utilization, and perceptions of effectiveness.
Results: Approximately 24% of respondents had engaged with their agencies’ peer support teams, while 43% had not. Thirty three percent of participants indicated that their agency did not have a peer support program. Barriers to engagement included personal reluctance and lack of organizational support. Opinions on effectiveness were mixed, with confidentiality being a significant concern. Despite these challenges, a strong inclination to use such support in the future was observed.
Conclusion: The study reveals an urgent need for standardized peer support policies for emergency dispatchers. It advocates for tailored interventions, transparency around confidentiality, and fostering a culture that values support.
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