Emergency dispatchers face high levels of stress, yet little research exists on support mechanisms for their well-being. This study focuses on the utilization and perceived efficacy of peer support programs among this critical workforce.

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Relatively few dispatch agencies using the International Academies of Emergency Dispatch protocol systems have achieved Accredited Center of Excellence (ACE) status. Despite ACE being the gold standard for implementation of these systems, no research exists about either barrier to ACE achievement or drivers of ACE success. s: The objectives of this study were to describe the barriers to achieving ACE and to identify characteristics that indicate success with respect to...

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