Captain Kevin Haight, Commander of Statewide Emergency Communications in Idaho, talks about his master’s thesis on the reclassification of emergency dispatchers, including why the current classification is a problem and what steps need to be taken to fix it. 


For Your Information: 

Read the thesis—9-1-1: What’s Our Emergency? Diagnosing a Struggling Occupation Serving a Neglected System  

Check out the Denise Amber Lee Foundation:  

Learn more about Idaho’s regional communication centers: