Captain Kevin Haight, Commander of Statewide Emergency Communications in Idaho, talks about his master’s thesis on the reclassification of emergency dispatchers, including why the current classification is a problem and what steps need to be taken to fix it. 

 

For Your Information: 

Read the thesis—9-1-1: What’s Our Emergency? Diagnosing a Struggling Occupation Serving a Neglected Systemhttps://calhoun.nps.edu/handle/10945/64917  

Check out the Denise Amber Lee Foundation: https://www.deniseamberlee.org/  

Learn more about Idaho’s regional communication centers: https://isp.idaho.gov/communications/

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