Q1. What drew you into research involving stress? The inspiration for this research stemmed from a question that an EMD, one of the authors of the study, asked me. As she finished her shift, she asked, “Have you ever wonder if we make more mistakes in evaluating emergency calls when we work for longer hours? Because in my opinion…” Starting with that question, we planned and developed the study, involving all the Telecommunication Centers in our region [Liguria]. Q2. Your recommendations...

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