Assessing the Impact of Opening Greetings in Handling Emergency Calls: Genova 118 Experience
Andrea Furgani, MD, Francesca Raffo, EMD-Q, Giuseppina Contiero, EMD
Sep 12, 2017|AEDR 2017 Vol. 5 Issue 2|Original Research
The manner in which calls are handled at the emergency telecommunication center has a significant role in effective management of assistance on the scene. The main information needed to start a response is the location of the incident, which usually means the complete address. The Genova 118 Center has recently modified its standard greeting from "Genova 118" (STD1) to "Genova 118, where do I send the ambulance?" (STD2). To verify whether the new standard reduces the time needed to acquire a complete address during an emergency call...