Tracy Eldridge discusses the history and mission of her company, “On Scene First,” and promotes using DISC model for more effective communication inside and outside the center.
Next Generation 9-1-1 (NG9-1-1) is the newest technology allowing the general public to share richer, more detailed data, such as videos, images, and text messages with a 9-1-1 call center. NG9-1-1 enhances the ability of 9-1-1 call centers to better communicate with each other and improves overall system resiliency, however, what are the adverse effects of this technology on our telecommunicators’ mental wellbeing?
Isabel talks with Tony Guido, a program administrator for Priority Dispatch. They discuss the value of positive feedback, bridging the gap between communication centers and first responders, and tangible benefits of achieving ACE...