Litigation and Adverse Incidents in Emergency Dispatching
Jeff J. Clawson, MD, Denise Jorgensen, Audrey Fraizer, Isabel Gardett, PhD, Greg Scott, MBA, EMD-QI, Brent Hawkins, JD, Ann Maggiore, JD, NRP, Christopher Olola, PhD
Sep 20, 2018|AEDR 2018 Vol. 6 Issue 2|Original Research, Special Edition
Risk management is an area of critical importance for emergency services and public safety agencies, including emergency communication centers. However, almost no information currently exists regarding litigation against, or involving, emergency dispatch. The primary objective in this study was to characterize the most common types of adverse events, actions, and omissions of action that lead to lawsuits against emergency dispatchers and their agencies. The study was a systematic literature review...