With several agencies represented at the 2021 Communication Center Manager class, there was a common theme of short staffing. While there are several facets to staffing in the Emergency Communications Center (ECC), for this study we chose to focus on finding the best candidate. Our definition of the best candidate is successful in training and stays for at least the duration of their initial certification period, typically two years.
The first opportunity for prompt identification of a stroke in the prehospital environment often occurs when people telephone for emergency medical services. A better understanding of how callers and dispatchers communicate during emergency calls may assist dispatcher identification of stroke. To conduct a systematic review of the literature to determine communication factors associated with the identification of stroke during emergency calls. Six databases were searched (CINAHL, Cochrane, Embase, Informit, MEDLINE and PsychInfo). To meet...
Emergency dispatchers are exposed to potentially traumatic events at rates that likely exceed that of emergency first responders. Although not physically present at the time of the incident, it is likely that this repeated exposure in concert with highly stressful work conditions could lead to potentially negative emotional and physical outcomes. To date few studies have examined rates of stress related pathology and subsequent impairment in emergency dispatchers. The following study takes an initial step to investigate rates of Acute Stress Disorder, Secondary Traumatic Stress and...
