Matthew Huddle, an emergency dispatcher with over 15 years of experience in Fire and EMS dispatch and over 20 years of firefighting experience with the Berwyn Heights Volunteer Fire Department, discusses the role of the Emergency Fire Dispatcher (EFD) in violent incidents. He covers the varying definitions of “violence,” the role of premise history, and the EFD’s need to cultivate active listening skills.

Read more

Despite long-standing calls for consistent training practices, very little is known about the methods used in emergency dispatcher training, their relative efficacy, or the topics or competencies addressed.

Read more