Topic: emergency dispatch

One Step at a Time with Sean Ash

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_82_SeanAsh_03-09-21_mixdown.mp3Podcast: Play in new window | Download (Duration: 26:08 — 23.9MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreSean Ash, an Emergency Call Handler for the London Ambulance Service NHS Trust discusses how he got into emergency dispatching as well as what it’s like to be a dispatcher with a disability.    For Your Information:  Read the...

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High Expectations and High Support with Chaplain Russ Myers

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_80_RussMyers_02-08-21_mixdown.mp3Podcast: Play in new window | Download (Duration: 25:14 — 23.1MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreChaplain Russell Myers, Allina Health EMS, talks about the role of chaplains in EMS and emergency dispatch. He discusses research he’s conducted about the most stressful EMS calls as well as things to consider when deciding...

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Factors Contributing to Stress Levels of Emergency Dispatchers

There is now substantial research literature on the occupational stress among emergency dispatchers from multiple studies that have cited dispatcher claims of significant emotional, mental, and physical stress as a result of their work. However, there is very little literature that ranks in order of prevalence or severity the factors contributing to overall stress specific to emergency dispatchers. The aim of this study is to collect data that will complement other research...

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Catching Up with Qatar with Andre Jones

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_78_AndreJones_12-16-20_mixdown.mp3Podcast: Play in new window | Download (Duration: 21:38 — 19.9MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreAndre Jones, Assistant Executive Director of Communications and Control Centers for Hamad Medical Corporation, talks about what it’s like being in emergency communications in Qatar and dispenses some leadership best...

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Should We Ask Callers “Is Anyone Pinned (Trapped)?” During Motor Vehicle Accidents (MVAs)?

SHOULD WE ASK CALLERS “IS ANYONE PINNED (TRAPPED)?” DURING MOTOR VEHICLE ACCIDENTS (MVAs)? We should! The question directs callers to pay attention to what matters most. What is Extrication? For a traffic collision, the higher the speed of the vehicle, the higher the chances an occupant suffers severe injuries.1 After a serious crash, the absorbed kinetic energy can cause the vehicle to deform significantly, displacing parts of the vehicle into the interior. This displacement frequently...

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PSAP Leadership Perceptions of Quality: A Six-Dimensional Model

Public Safety Answering Point (PSAP) quality can have life-or-death implications. The quality of service provided by PSAPs is inconsistent due to the lack of mandatory standards of care at the national, state, and local levels. Public demands and duties placed on PSAPs have grown due to technological changes, civil cases alleging negligence, and the emergence of national recommended standards of care, yet governments at all levels have been slow to create governance structures to...

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Writing the EMD Bible with Kate Dernocoeur

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode28-2018-08-02-Kate-Dernocoeur_mixdown.mp3Podcast: Play in new window | Download (Duration: 34:35 — 31.7MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Kate Dernocoeur, co-writer of Principles of EMD. They discuss how the textbook on EMD was written, the difference between classroom learning and street sense, and the special role of emergency...

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The “Four-Second Rule” for Identifying the Active Silent 911 Caller

With advances in wireless technology, the volume of unintentional calls, or misdials, to 911 call centers has steadily increased over the past 10 years. While call centers have been working to manage call volume, there is very little systematic research on how to develop policy for handling Active Silent calls where callers may be unable to verbally communicate. s: The primary objective in this study was to first establish how dispatchers manage nuisance calls, and then...

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