Dr. Anthony Minge, senior partner at Fitch & Associates, speaks about the importance of sponsoring NAVIGATOR and highlights the services available for emergency dispatchers through his company. He touches on the Communication Center Manager (CCM) Program as well as the Pinnacle EMS Leadership Forum.

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Dr. Russell MacDonald, the Medical Director for Toronto Paramedic Services and Toronto’s Central Ambulance Communications Centre, discusses what a communication center medical director is and how their role impacts your work.

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Andre Jones, Assistant Executive Director of Communications and Control Centers for Hamad Medical Corporation, talks about what it's like being in emergency communications in Qatar and dispenses some leadership best practices...

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