Ambulance times are internationally recognized Key Performance Indicators (KPI) for prehospital care. International benchmarking, by comparing ambulance times between countries is a valuable method to help to identify strengths and weaknesses across healthcare systems. However, terminology and definitions for ambulance times are not standardized across countries. Thus, this quality improvement project aims to compare terminology and definitions of ambulance times from the ambulance services of a range of countries to facilitate international benchmarking.

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It is evident from the above results that there is a lack of standardisation of terms commonly used among the participating ambulance services.

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