Dr. Paul Bourgeois, PhD, CRC, NCC, and Director of the Clinical Mental Health Counseling Programs at the University of New Haven, discusses his research into emergency dispatcher mental health. He talks about parallels between emergency dispatchers and counselors as well as first steps in improving the mental health climate in your agency. 

For Your Information: 
Dr. Bourgeois’s paper “Stress & Wellbeing in Emergency Dispatchers”: https://www.aedrjournal.org/stress-wellbeing-in-emergency-dispatchers-1