In this newsletter: discussion of which Priority Dispatch System™ emergency dispatchers use to process traffic incident calls, opportunity to earn CDE on the subject, and research about how dispatching to a traffic accident can be as stressful as being in one. Traffic incidents (collisons and crashes) are among the most common call types handled by Emergency Communication Centers (ECCs). These calls are also among the most complex call types because they represent such a range of possible situations. Many ECCs use multiple Priority Dispatch Systems™ (MPDS®, PPDS®, FPDS®)...
In this newsletter: A new podcast episode, published research by Dr. Chris Olola, CDE opportunities on the topic, and an invitation to do some research with Dr. O. The Heart of the Matter with Dr. Chris Olola Subscribe and Listen On this Dispatch in Depth podcast, Isabel talks with Dr. Chris Olola, the director of research and biomedical informatics at the International Academies of Emergency Dispatch®(IAED™). They discuss the role of emergency dispatch in patient care, heart attacks coded as ALPHA at dispatch, and the future of the IAED research team. Chris Olola (USA) Director...
In this newsletter: A new podcast episode, research poster, and Journal of Emergency Dispatch article all about providing emergency dispatchers the rest of the story; and CPR / AED Awareness Week June 1-7. The Rest of the Story with Sherri Stigler ONLINE COLLEGE Sherri Stigler (USA) Training and Operations Manager at Waukesha County Communications, Wisconsin Sherri is a 30-year "survivor" of the public safety community, serving in the capacity of police officer, firefighter, EMT-B, AHA CPR / first aid instructor, emergency dispatcher, and communications supervisor...
ANATOMY OF A CPR CALL WITH BARRIERS Redacted Call Transcript Craig Sturgess of Welsh Ambulance Services NHS Trust (Wales, U.K.) received this CPR call in 2016. He encountered and expertly managed over 40 barriers on this nearly 17-minute call. He naturally balanced providing care and comfort to the patient, the patient's wife, and their neighbors—never placing the care of one over the care of all. In addition to the training he had received, this balancing act demonstrated an innate ability to provide brilliant and compassionate situational awareness. Faced with barriers that did not have...
DO CPR CALLS HAVE BARRIERS? Yes! EMDs can anticipate and manage them. Cardiopulmonary Resuscitation (CPR) is a lifesaving technique. It involves getting "hands on chest" to perform compressions that manually pump blood and oxygen to vital body organs. Early CPR dramatically increases a patient's chance of survival. Dispatcher-Directed CPR (DD-CPR) can and does work. It has been a formal part of Emergency Medical Dispatch since the late 1970s. The American Heart Association (AHA) reports that up to 50% of bystander CPR occurs because an emergency medical dispatcher (EMD) provided DD-CPR...
Isabel talks with Dr. Chris Olola, the director of research and biomedical informatics at the IAED. They discuss the role of emergency dispatch in patient care, heart attacks coded as ALPHA at dispatch, and the future of the research team...
Isabel talks with Sherri Stigler, Training and Operations Manager for Waukesha County Communications. They discuss Sherri's background in emergency communications, how giving emergency dispatchers closure reduces burnout, and tips for implementing a similar program in your center...
In this newsletter: A new podcast episode, a NAVIGATOR iPad winner, winners of the April AEDR newsletter forwarding contest, report on the IAED Research Workshop, and a writing contest–this one is packed...
Isabel talks with Dr. Heidi Feldman, a conversation analyst at Northeastern University. They discuss active silent callers, the four-second rule, and qualitative research...
