Public safety communicators (e.g., 911, police, fire, and ambulance call-takers), like many other public safety personnel (e.g., police, fire) suffer operational stress injuries (OSIs) that are too often hidden, and at rates that are higher than the general population. Unfortunately, there are very little data for OSI rates in Canadian communicators, and no known pan-Canadian studies focusing on organizational culture and its potential influence on OSIs, within the communicator context.

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